Bookings

Before you start#

• A rate plan covers every night of the stay, otherwise the total cannot be calculated.
• The room is free for the whole range — check the calendar.
• The room's beds exist if it is a shared room, because the bed field becomes required.

1. Take a booking#

1. Open the form

   Go to Bookings and press (+), or drag across free dates on the calendar.

2. Choose the pricing mode

   Nightly or hourly. The mode decides which date fields are required.

   Field	Required	Description
   Pricing mode	Yes	Nightly or hourly.
   Building and room	Yes	What is being sold.
   Bed	No	Required when the room has active beds.
   Check-in / Check-out	No	Required for a nightly booking.
   Date, start and end time	No	Required for an hourly booking. A stay crossing midnight is marked as next day.

3. Fill in the guest

   Field	Required	Description
   Guest name	Yes	Who the stay is for.
   Phone	No	Needed for arrival contact and for most channel requirements.

4. Add extras

   Attach any add-ons agreed at the time of booking.

5. Check the total, then save

   The total is calculated night by night from the rate plan in force on each date.

2. Changes and cancellations#

Extend or shorten a stay on the booking itself so the calendar and the charges move together.

Changing dates does not reprice nights that are already invoiced. Check the total after any change that crosses a rate-plan boundary.

Cancel rather than delete. A cancelled booking keeps its reason, which is what makes cancellation rates readable later.

3. Billing a booking#

A booking produces an invoice like any other charge, and payment is recorded against it — see Income and expenses.