OTA connections
Exchanging availability with external booking channels over iCal, in both directions.
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1. Connect a channel
Get the room's iCal link
Go to Bookings → OTA connections, pick the room and copy the export link.
Add it to the channel
Paste it into the channel's calendar import setting.
Add the channel's link back
Copy the channel's iCal export URL and add it to the room as an import.
Test both directions
Create a block here and confirm it appears on the channel; take a test booking there and confirm it appears here. Do not skip this.
2. What iCal carries
| Carried | Not carried |
|---|---|
| Dates that are unavailable | Prices and rate plans |
| Blocks you create here | Guest names and contact details |
| Bookings taken here | Payment status |
Sync runs on the channel's schedule, not instantly. On a fast-moving room a same-day double booking is still possible — keep a buffer if you sell the same room on several channels.
3. When a channel disagrees
- Identify the direction: a missing block here means the import is stale; a missing block there means the export is.
- Re-check both links before changing any data by hand.
- Force a refresh on the channel side, then re-compare.
Fix the link, not the symptom. Manually blocking a date to paper over a broken sync leaves the same failure in place for the next booking.
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